Moving house is generally an exciting time for many, new environment, fresh start etc... However when it comes to disconnecting and reconnecting utilities, the experience can soon change. Relocating your Broadband product is no different, and although usually a streamlined process, it might pay to prioritize your tasks by placing Broadband toward the top of the 'to do' list.
Taking Broadband relocation for granted is definitely a no no. In most metropolitan areas reconnecting your Broadband shouldn't be a problem, however it can pay to prepare and make inquiries with your Provider before doing anything. I'm not talking about a 'she'll be right mate' couple of days either. I'm recommending at least several weeks notice in advance. This way, if you do run into any unforeseen issues, e.g. Broadband rejection at your new residence, it might give you enough time to rectify the situation or seek alternatives prior to being left out in the lurch.
ADSL, being the most popular type of Broadband (currently), transmits data over a phone line. Here's your first hurdle. As ADSL requires a phone line to operate, you'll need to have a new line sorted prior to relocating your ADSL (although with naked adsl coming soon new connection processes may change). If you're lucky enough to have the same Phone and Broadband Provider, you may be able to synchronize your dis/reconnection process with relatively low downtime. Let's take a look at some vital relocation details and difficulties.
Process Duration:
Typical Phone Relocation: Depending on which Provider you're with, relocation process could take anywhere up to 3 - 5 Days (Possibly longer)
Typical Broadband Relocation: 7 - 10 Days (Again, could be longer so be sure to make an inquiry on all possible scenarios that may obstruct the relocation process)
Relocation Rejections & Difficulties:
There are various complex issues that may hinder your Broadband relocation request. Most fall into Technology, Availability and Customer Service categories. Let's take a look at some common reasons.
Rim & Pair Gain (ADSL) - Alternative Telephone Service that is used in areas where there is no copper lines (ADSL Broadband requires copper telephone lines). There are some exceptions with RIM & Pair Gain, but generally speaking, if your Provider says that you're in one of these areas, your chances of obtaining ADSL Broadband could become remote. These types of systems are usually found in areas that are generally a few extra kilometers away from an established telephone exchange. So if you are intending on moving to an area such as a 'new Estate', you may face availability issues? Make inquiries, do the research!
Limited Ports - Again, ADSL Broadband is based on phone line technology and each phone line has a port at your local telephone exchange. Limited ports in your local exchange may force you on to a waiting list. Limitations are usually confined within ADSL2+ type technology, but it can still pay to check.
General Availability - DSLAM (ADSL 2+), Wireless & Cable Technology are subject to availability in many parts of Australia including major metropolitan areas. Check in advance with your Provider to see if these services are in fact available in your new prospective area.
Customer Service - Humans are not perfect and either are customer service operators. Incorrect data entry or inadequate administration procedures can also affect a streamlined relocation (I know, as I've experienced this first hand). Read the fine print on terms and conditions as most Providers will not assume responsibility of rejection, incompatibilities and difficulties. Problems can occur even after they've previously confirmed Broadband availability with you!
Tips:
- Relocating ADSL & ADSL2+ (Phone) - You might need to call your Phone Provider to first get the phone connected. Obviously you'll have to obtain your new number so make sure you have your new phone details present when contacting your Broadband Provider. In order to check Broadband availability in your new area, a phone number or street address must be cross referenced with the relative telephone exchange.
- Relocating Cable Broadband - call your Cable Provider to check on availability (it's not wise to presume that because you live in a central part of a metropolitan city that your new location is Cable eligible!)
- Relocating Wireless - Again, call you're provider and check on availability etc...
- Relocating & Switching Broadband Types - Cable & ADSL2+ services are not readily available in every area, so if you're intending on switching from ADSL or Dial up to Cable, Wireless or ADSL2+ services etc.., its imperative that you check weeks in advance for availability issues.
- Record Accountability & Document Inquiries - It helps to keep records of who you spoke to, what time you called, and keep a reference of the call you made by asking the customer service operator for a name, receipt number and logging the date/time of the call.
Final Word:
Yes I know what you're thinking, there's a lot to be wary of. But then again Broadband services and technology are in a league of their own. Don't worry about it too much though, most relocations are relatively smooth (especially ADSL). Think ahead, plan and prepare! Make inquiries on availability, possible downtime, relocation costs and duration. So depending on your Broadband Type and circumstances prior to making an inquiry, try to be sure that you have a check list of some description to use as a guideline.
Good Luck
The Broadband Guide Team
Handy Moving House links:
http://broadbandguide.com.au/moving-house
http://broadbandguide.com.au/broadband-bundle/