Mate, you have to go back to your ISP and demand answers. I've heard of people not getting ADSL because there weren't any available ADSL lines, but if your neighbors have broadband then it stands to reason the story they are giving you has no foundation. Mention to them the so called Australian broadband guarantee where everyone is entitiled to broadband, that might help. Maybe check with another ISP. Some ISP's just wont lease the line from telstra, claim its too expensive. That happened to me earlier this year when I moved.